IMS offers a tool that lets you recover your UPMC Network (NTID) Username in the event that it is forgotten. To recover your NTID:

1. Type your UPMC E-Sign-On Account name in the UPMC E-Sign-On Account field and click Continue. (Your ESO ID is the ID you supply when logging into MyHub.)
2. Use the drop-down menus to select your Date of Birth.
3. Select an Authorization Method. This will be either a Challenge/Response question or a personal ID number, depending on how your IMS preferences are set.
4. Click the Choose Auth. method button.
5. Depending on the selection you made for step 3, you will have to supply either a person ID number, or a response to your challenge question.
6. Click Authenticate.
7. Your UPMC Network (NTID) Username will be displayed.